ShopRite Awarded Newsweek’s “America’s Best In-State Customer Service”
The magazine surveyed thousands of American customers, asking each participant about retailer accessibility, range of services, communication, competence and customer focus. The publication also asked customers how likely they were to recommend the brand to friends and family. The three brands in each state to receive the highest scores for their category were awarded America’s Best-In-State Customer Service 2020.
“Being the preferred place to shop and work has always been our priority at ShopRite, and with many of our stores being family owned and operated, our longstanding commitment to the communities we serve continues to shine,” said Joe Colalillo, chairman and CEO of Wakefern Food Corp., the marketing and distribution arm of ShopRite. “We thank all our associates for their passion and hard work, especially during the last few months, and our customers for recognizing this dedication. We’re honored to once again be recognized by Newsweek for our outstanding customer service.”
ShopRite’s approach to customer service is comprehensive, with associates helping customers in-store, online and through ShopRite’s Customer Care Center. Whether helping a customer at one of ShopRite’s many pharmacies, having a menu plan developed with one of ShopRite’s registered dietitians or making sure a customer’s online grocery order is hand-selected in-store by a personal shopper, ShopRite’s dedication to providing exceptional service shines through.
Newsweek worked with Statista, the respected global research firm, to highlight those brands that offer consistently excellent customer service. In 2019, ShopRite was among the top three supermarkets named to Newsweek’s America’s Best Customer Service list for receiving high marks from customers in a survey of regional and national retailers.
To see Newsweek’s story and the results of the survey, click here: https://www.newsweek.com/americas-best-in-state-customer-service-2020/new-jersey
For additional information visit ShopRite.com.
ShopRite is the registered trademark of Wakefern Food Corp., a retailer-owned cooperative based in Keasbey, NJ, and the largest supermarket cooperative in the United States. With 279 ShopRite supermarkets located throughout New Jersey, New York, Pennsylvania, Connecticut, Delaware and Maryland, ShopRite serves more than six million customers each week. Through its ShopRite Partners In Caring program, ShopRite is dedicated to fighting hunger in the communities it serves. Since the program began in 1999, ShopRite Partners In Caring has donated nearly $50 million to food banks that support more than 2,100 worthy charities. As a title sponsor of the ShopRite LPGA Classic Presented by Acer, ShopRite has donated $34 million to local organizations, hospitals and community groups. For more information, please visit www.shoprite.com.